FINE PRINT · L4
Refund Policy
What you buy at GAME OUTPOST is time on a station — an hour, a night block, or a prepaid bundle of hours. This page says plainly when that time comes back to you, the same way we talk about the stairs.
Cancelling a booking
Cancel a reserved floor at least three hours before it starts and we refund it in full, or move it to any open slot. Inside three hours the seat is already held out of the level for you, so we keep the fee — though we will still shift it to later the same day if a seat is free.
Prepaid hours
Unused prepaid hours are refundable in full within fourteen days as long as none have been played. Once you have started drawing a bundle down, we return the balance of whole unused hours; part-hours already begun count as spent.
If the fault is ours
If a station fault ends your session early and no other seat is free to move you to — on any level — that time is refunded or credited without argument. Tell a staff member while it happens; we would rather hand you a fresh seat than sort a refund later.
How to ask
Call the counter at +54 9 299 587-1234 or reply to your booking email. Refunds return by the method you paid with, usually within a few working days, with no handling fee.